Resume
Kim Miller
Learning Architect | AI-Powered Instructional Designer
Learning Architect & Instructional Designer with 10+ years of experience creating and delivering 2,000 high-impact learning experiences with data-driven results. Blends instructional design, adult learning principles, and technology-enabled strategies to build scalable training programs that enhance performance, reduce errors, and support organizational change initiatives.
- Charlotte, NC Metro
- kimarseneaumiller@gmail.com
- https://www.linkedin.com/in/kimdamiller/
Experience
Skills & Education
Global Logic | AI Trainer
October 2024 – September 2025
- Designed and optimized training workflows that improved system accuracy and user-intent alignment
by applying structured feedback methods and quality standards. - Delivered structured, data-driven feedback that reduced error rates 85%, demonstrating ability to apply process improvement methods to enhance quality.
- Collaborated cross-functionally with technical teams to refine system performance, bridging gaps between end-users and application development.
- Contributed to cross-functional AI training initiatives, streamlining evaluation processes and helping shorten development cycles.
Education
Brigham Young University 1998
BA, History Teaching
Towson University 2002
MS, Instructional Technology
Career Foundry 2024
Product Design Certification
UX Designer & Copywriter | Freelance
February 2022-November 2026
- Collaborated with cross-industry clients under tight deadlines to deliver training assets and documentation that supported successful program launches.
- Wrote UX copy for outdated business website resulting in a 300% increase in client registrations.
- Developed content marketing campaign that boosted client web traffic by 25%.
- Designed landing pages and UX copy for 15+ clients across industries.
- Implemented the user design process on a tight deadline to create digital promotional materials for national conference with over 1,500 attendees.
Elevate K-12 | Online Instructor
April 2022-December 2023
- Delivered live online instruction to 150+ students, advancing literacy, digital fluency, and historical analysis skills.
- Trained teaching assistants on edtech tools, contributing to team ranking in top 15% for class completion rates among 200+ teachers.
- Provided real-time tech support and troubleshooting during live virtual sessions, ensuring smooth go-live experiences for 150+ learners.
Skills
LXD
Instructional Design
UX Design
Curriculum Design
Adaptive Learning
ADDIE
Process Improvement
Change Management
Prompt Engineering
Tools
Figma
Articulate Storyline
Canvas
Google Workplace
Microsoft Office
VIPKid | Online Teacher
May 2017-December 2022
- Taught 2,000+ virtual ESL classes to international learners, driving consistent student progress and retention.
- Applied ID principles to adapt content for learners with diverse needs.
- Maintained 97% satisfaction rate through personalized instruction, applying adult learning methods to differentiate for diverse learner needs and ensure consistent engagement.
Towson University | Project Lead
May 2002 – April 2006
- Selected from 80 candidates to lead a federal technology grant, designing and delivering systems training for 24 staff members.
- Created educational assets, documentation, and a project website to track outcomes and support knowledge transfer.
- Served as liaison between educators, technical teams, and stakeholders..